This Terms of
Service, or TOS, is a contract between you and RRG Hosting, Inc.
All clients of RRG Hosting agree to abide by these policies. All
clients of RRG Hosting warrant that they are at least 18 years of age,
and that they have the right and authority to bind themselves, or the
company that they represent, to the terms of this TOS. This TOS,
may be modified from time-to-time. All clients of RRG Hosting agree to
be bound by these modifications. The most recent version of this TOS
can always be found here.
While we facilitate your business on the Internet,
we are an independent contractor. We only have control of the
products and services we provide directly, and are not liable for your
actions, the actions of our third party service providers, or the
actions of individuals who use your products and services (End Users).
- Domain Name Services
We resell domain names. When you apply to register a domain
name, your request is transmitted to eNom. You are bound by eNom's
domain name registration policies and procedures. These policies and
procedures are available here. Because there is often a period of
time between your registration request and the actual registration of
the domain name, we do not guarantee that your registration domain
name will be registered.
We will use commercially reasonable efforts to register or
update domain names. However, circumstances beyond our control, such
as billing issues, may result in your domain name failing to register,
or to lapse. Our liability in such a case is limited by paragraph 12
below. For this reason, it is your obligation to ensure that your
domain name does not lapse.
- Virtual Private Server
If you purchase Virtual Private Server services from
us, you also agree to be bound by Part B of this TOS which provides
additional terms and conditions that govern our Virtual Private Server
services. Part B supplements this TOS. Its provisions do not replace
it.
- cPanel
Please review paragraph 3(b) of the cPanel End User
License Agreement (http://www.cpanel.net/). It is expressly
incorporated into this TOS by reference.
- Contact Information
You are required to provide us with accurate
information when setting up your account, during the course of our
relationship, and when corresponding with us. On occasion, we may
need to communicate with you by e-mail about the Services. You
agree to maintain a working e-mail address that is monitored daily.
We have no responsibility, or liability, for interruptions in the
Services, or damages of any sort, based on communications that are
misdirected as a result of your failure to provide us with updated
contact information.
- Term
All prospective customers are subject to a credit check
and screening for potential fraud. We are not bound by this TOS until
these procedures are completed to our satisfaction.
The "Effective Date" of this TOS will be the day on which we receive payment from you.
This TOS will begin on the Effective Date and
continue for the term set out on the page describing the Services
(Initial Term). After the expiration of the Initial Term, this TOS
will renew for successive periods of equal length (Renewal Term). If
the page describing the Services does not contain an Initial Term, the
Initial Term shall be one month.
- Payment
Your invoice is generated 10 days prior to its due
date. The due date is the day of the month you signed up (Due Date).
Your credit card will be charged on the Due Date. You are responsible
for the fees and charges set out on the page describing the Services
you have purchased, according to the terms set out on that page. In
addition, certain aspects of the Services may be billed by third
parties to you, through us. All of these are referred to collectively
as "Fees."
Our obligation to provide the Services is contingent
on your payment of the Fees by the Due Date without set off or
deduction. Fees may not appear on your invoice immediately after a
Service is rendered. Fees will be past due, and your account may be
suspended, if we attempt to charge your credit card and are unable to
collect the Fees.
Should your account be suspended for any reason, Fees
will continue to accrue. To reinstate your account, you will be
required to pay any fees levied on us by our financial institution
plus a $25 administrative fee. You must inform us in writing of any
Fee disputes at least 5 days before the Due Date.
You have read and agree to the policies outlined in the our Policy, which is incorporated into this TOS by reference.
- Termination
Either party may terminate the services by providing
written notice to the other no later than 25 days from the expiration
of the Initial Term or Renewal Term.
We reserve the right to immediately terminate this TOS,
and suspend or cancel the Services: (i) for a violation of any of our
policies, including those incorporated by reference; and/or (ii) your
failure to pay any amounts due. This right of termination is without
prejudice to any other rights we may have. You are not entitled to
any type of notice or protest should we exercise these rights.
Upon termination, your account will be closed. We
have no responsibility to forward e-mail, or other communications, for
you once your account is closed. You are encouraged to keep the
Service active during a transition period should you seek to forward
your e-mail or other communications.
One party may also terminate this TOS upon the
occurrence of a material breach, which has not been cured by the other
party within 10 days of their receipt of written notice of the
breach. For the purposes of defining a material breach, materiality
shall be determined from the perspective of a reasonable business
person with significant experience in Internet business. Notices of
material breach must contain sufficient detail for the party against
whom the assertion of material breach is directed to identify the
breach and attempt to take corrective action.
- Cancellation
You may cancel this Agreement at any time by providing
written notice to us as provided in the paragraph entitled
"Termination" We only accept cancellations through our online
cancellation form found here. It is important to note that if
the Order Form contains a term commitment, you will be responsible for
all termination charges based on your cancellation. The
fact that you cancel this Agreement does not relieve you of
responsibility for these charges. If you have a term agreement with
us, we strongly suggest you contact us prior to canceling to determine
what your cancellation obligations will be.
- Money Back Guarantee
Hosting services carry an unconditional 30 day
satisfaction guarantee. To cancel your hosting services and receive a
refund, you must contact us within 30 days from the Effective Date of
the particular Services you wish to cancel. Only your monthly fees
are refundable. Set up, domain name registration, SSL Certificate,
and other one-time fees are not refundable. If you paid us by credit
card we will credit the card on file, Paypal payments will be refunded
on-line. Payments made by check are not refundable.
- Dedicated server accounts are not covered by our 30 day satisfaction guarantee.
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